Return Terms & Conditions

We strive to provide our customers with high-quality merchandise and apparel. However, we understand that there may be instances where you may need to return an item. Please review our return policy below.

1. Non-Defective Returns: We do not accept returns for non-defective merchandise and apparel. This includes returns due to change of mind, sizing issues, or personal preference.

2. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will gladly assist you in resolving the issue by offering a replacement, exchange, or refund, depending on product availability and your preference.

3. Return Authorization: All returns must be authorized by our customer service team before being shipped back to us. Please contact us via email or phone to obtain a return authorization (RA) number and further instructions on the return process.

4. Return Shipping: Customers are responsible for the cost of return shipping unless otherwise specified by our customer service team. We recommend using a trackable shipping method to ensure the safe return of the item.

5. Condition of Returned Items: Returned items must be in their original condition, unworn, unwashed, and with all tags attached. We reserve the right to refuse returns if the items do not meet these criteria.

6. Refund Processing: Refunds for defective or damaged items will be processed within 5-7 business days of receiving the returned merchandise. Refunds will be issued to the original payment method used for the purchase.

7. Exchanges: Exchanges for defective or damaged items will be subject to product availability. If the requested exchange item is not available, a refund will be issued instead.

8. Non-Returnable Items: Certain merchandise or apparel items may be non-returnable or non-refundable due to hygiene reasons or other constraints. Please refer to the product description or contact us for clarification before making your purchase.

9. Policy Updates: This return policy is subject to change without prior notice. Please review the policy periodically for any updates or amendments.

By placing an order with us, you acknowledge and agree to abide by the terms outlined in this return policy.

If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team for assistance.