SaiteiStreet Warranty Policy

SaiteiStreet makes warranty support simple by working directly with manufacturer-backed warranties through our authorized distribution partners, including Turn 14 Distribution. While SaiteiStreet does not offer its own warranty, we are happy to assist customers throughout the warranty process when applicable.

1. Manufacturer Warranties

All products sold by SaiteiStreet are covered only by the original manufacturer’s warranty, if one is offered.

Warranty coverage, duration, and eligibility are determined solely by the manufacturer and may vary by brand and product type.

SaiteiStreet:

  1. Does not provide or extend warranties
  2. Does not modify manufacturer warranty terms
  3. Does not guarantee approval of warranty claims

2. Our Role in the Warranty Process

While warranties are handled by manufacturers, SaiteiStreet will:

  1. Help initiate warranty claims when applicable
  2. Coordinate communication with Distribution or the manufacturer
  3. Assist with required documentation and claim submission

Final warranty decisions—including approval, replacement, repair, or denial—are made entirely by the manufacturer.

3. What Is Typically Covered

Manufacturer warranties may cover:

  1. Defects in materials
  2. Manufacturing defects under normal use

Coverage applies only when products are used as intended and installed according to manufacturer instructions.

4. What Is NOT Covered

Manufacturer warranties generally do not cover:

  1. Normal wear and tear
  2. Improper installation or removal
  3. Labor, diagnostic, or shipping costs
  4. Racing, track use, or competition use (unless explicitly stated)
  5. Damage caused by abuse, misuse, or neglect
  6. Electrical damage due to improper wiring
  7. Modified or altered products
  8. Products installed on vehicles outside stated fitment

Warranty exclusions vary by brand and product.

5. Installation Requirements

Most manufacturers require:

  1. Professional installation
  2. Proof of purchase
  3. Installation receipts or documentation
  4. Clear photos or videos of the issue

Failure to follow manufacturer installation guidelines may void warranty coverage.

6. Warranty Claim Process

To initiate a warranty claim, customers must:

  1. Contact SaiteiStreet customer support
  2. Provide order number and proof of purchase
  3. Submit required photos, videos, or documentation
  4. Follow manufacturer or distributor instructions

Customers may be required to:

  1. Return the product for inspection
  2. Pay shipping costs upfront
  3. Allow inspection time before resolution

7. Shipping & Labor Disclaimer

Manufacturer warranties do not cover:

  1. Shipping costs
  2. Expedited shipping
  3. Installation or removal labor
  4. Vehicle downtime
  5. Third-party service costs

SaiteiStreet is not responsible for any incidental or consequential damages.

8. Fitment vs. Warranty

Warranty coverage is separate from SaiteiStreet’s Guaranteed Fitment Policy .

Fitment guarantees apply only under the terms of that policy

Warranty claims relate strictly to product defects—not compatibility

Refer to our Guaranteed Fitment Policy   for details regarding fitment protection.

9. Electronics & Sensitive Components

  1. Electronic components (ECUs, sensors, tuning devices, lighting, etc.):
  2. May be subject to stricter warranty terms
  3. Often become non-returnable once opened or installed
  4. Require detailed diagnostic documentation

Please confirm warranty eligibility before installation.

10. Final Determination

All warranty claims are subject to:

  1. Manufacturer inspection
  2. Distributor verification
  3. Compliance with warranty terms

SaiteiStreet reserves the right to deny assistance with claims that do not meet manufacturer requirements or policy conditions.

11. Need Help Before You Buy?

If warranty coverage is important to you:

Contact us before ordering

We can help clarify manufacturer warranty terms when available

We’re happy to guide you to products that best fit your needs